Questions

Dispatch timing is shown for each piece. Delivery options and estimates appear at checkout. Tracking is sent after dispatch.

Available destinations, delivery charges and any duties are shown or explained at checkout.

We begin processing orders quickly. If you need to make a change, please write to us immediately via the contact page with your order number. We will do our best to accommodate changes before dispatch, but we cannot guarantee this once the order has entered production or packing.

Read the current Returns policy for eligibility, exclusions, timing and costs. If a piece arrives damaged or faulty, write to us with your order number and photographs.

First, check your tracking number for updates. International packages occasionally experience customs delays, especially for destinations in Europe and North America. If your tracking shows no movement for more than 7 working days, please write to us and we will investigate with the courier.

Fit varies by form and material. Use the measurements on the product page and compare them with a piece you already wear comfortably.

For help comparing sizes, visit our size guide or write to us with the piece name.

Compare the garment measurements with a piece you already wear. Send us your measurements and the piece name if you need help comparing the available sizes.

Some styles may allow adjustments. Write to us before ordering with the piece name and your measurements; the atelier will confirm what is possible.

TI YA RA works with natural and naturally-derived fibres, including linen, silk, cotton, TENCEL™ lyocell and regenerated cellulose fabrics. Exact composition is stated for each piece and takes precedence over any general material description.

Machine wash on a cool, gentle cycle or hand wash. Do not tumble dry. Lay flat or hang to dry in the shade. Iron on medium heat while still slightly damp if you prefer a crisp finish, or embrace the natural texture. Linen softens beautifully with each wash and gains body over time. This is a feature, not a flaw.

Follow the care label attached to the exact piece, especially where TENCEL™ is blended with another fibre. If the label is missing or unclear, contact TI YA RA before washing.

Hand wash in cool water with a gentle, pH-neutral detergent. Do not wring or twist. Roll in a clean towel to remove excess water, then dry flat in the shade. Never tumble dry. Iron on the lowest setting with a cloth between the iron and the fabric. If you are unsure, we recommend professional dry cleaning for silk pieces.

Where a piece uses natural dye, it will be stated on the product page with care guidance for that exact garment.

Authentic TI YA RA pieces may return through The Tending Rite. Eligibility, work, cost, postage and timing are confirmed after assessment.

This is a commitment to the object's life beyond the transaction. Read the full philosophy on The Tending Rite page.

Use the form on The Tending Rite page. Share the piece name, what needs attention and any history you wish to include. TI YA RA will assess the request and reply with the available next step.

Authentic TI YA RA adornments may be submitted for assessment. TI YA RA confirms what can be restored safely, together with process, postage and timing, after reviewing the piece.

The TI YA RA Temple is in Ubud, Bali. Check The Temple page or contact TI YA RA for confirmed location and visiting information before travelling.

The Ubud Temple holds the current garments and TI YA RA hospitality. Check The Temple page or contact us for confirmed opening information before visiting.

Yangsheng Cha Dao is a living tea lineage, rooted in Daoist Yangsheng philosophy and the classical Chinese tradition of nourishing life, shaped for tropical climates and held in the custodianship of Tiyana Ti through six years of daily practice.

Read the full teaching on The Tea Path page.